Shipping & Returns
WELCOME TO AMAZONASNATURALTREATMENTS.COM
SHIPPING INFORMATION
We make every effort to ship orders that are received on weekdays by 12:00PM PST (3:00PM EST), to ship that same day. Orders received on weekends are shipped the next business day. If you place your order on Friday and choose Next Day Air Shipping, the order will be delivered on the following Monday. Ant offers Postal Service (Canada Post), Next Day Air, 2nd Day Air. The shipping method depends on the level of service you select when you check out. Therefore the time you received your products depend on the level of service you select.
AMAZONASNATURALTREATMENTS.CA
For Ground Shipping (US Only) Exclude PO Box, Alaska, Hawaii, Puerto Rico, Canada, and APO Address: AMAZONASNATURALTREATMENTS.CA
Orders to Alaska, Hawaii, Puerto Rico, or US Virgin Islands are shipped using 2nd Day or Next Day Shipping only. If you select Ground the Free Shipping does not apply. Please note, if your address is a PO Box, APO, FPO your order will be shipped Canada Post Priority Mail. The Free Shipping does not apply.
TRANSPORT TIME FOR CANADA POST GROUND SERVICE
Most packages reach their destination within 4-5 business days. As soon as your order ships you will receive a tracking number. By tracking your package at www.ups.com you will know what day your package will arrive. Please remember, Canada Post does not count Saturday or Sunday as a business day.
Just for your assurance before you fill out the customer information and payment information the shipping charge will appear on the page. AMAZONASNATURALTREATMENTS.CA automatically computes and displays shipping charges whenever you select to check out. You will know the exact amount of shipping cost to your purchase before you actually need to submit your payment information. There will be no “Hidden” charges. If the shipping fee is not displayed when you place the order, we will contact you to confirm the exact shipping cost before we charge the order.
CURRENTLY, WE DO SHIP INTERNATIONAL
ADDRESS CORRECTION:
SHIPPING AND BILLING ADDRESSES:
SPECIAL SHIPPING INSTRUCTIONS AND STOLEN MERCHANDISE
Return Policy
AMAZONASNATURALTREATMENTS.CA – In a few cases, we may have shipped you the wrong product by our mistake, different than the actual items you ordered. If that has happened, please call us immediately and directly at 1-866-444-1644 so we can send you a call tag? to have the incorrect shipment picked up at our expense.
AMAZONASNATURALTREATMENTS.CA – If you received the incorrect item in your order or if your order was damaged during shipment, please do not open the items – No restocking fee, full refund applicable Return reason: Received the correct product/s but simply not satisfy with the item. AMAZONASNATURALTREATMENTS.CA – 15% restocking fee will apply for refund – Shipping cost is not refundable – All products must be returned in sellable?condition in order to receive credit. Products must be sealed, unopened, and in original packaging. Return reason: Received the correct product/s, opened the product and do not like the flavor or is not effective to you. –
Please contact the manufacture directly – Some manufactures provide warranty on their products, but they must be contacted directly. – No Refund Applicable All approved returns must be shipped to: Amazonas Natural Treatments P.O. BOX 508 STN C Toronto, Ontario M6J 3P6 Canada Include a copy of you ant invoice in your return package along with the returned merchandise. Send the package to us via a TRACKABLE method (such as UPS, FedEx or USPS delivery confirmation). We are not responsible for merchandise lost in the mail.
At Amazonas Natural Treatments, we are dedicated to bringing high-quality, natural solutions directly to your doorstep. We strive to process and ship your orders with the utmost care and efficiency so you can begin your wellness journey without delay.
Order Processing Time
- Standard Processing: All orders are processed within 1–2 business days.
- Peak Periods: During holidays or special promotions, processing may take up to 3 business days. You will receive a confirmation email with tracking information as soon as your package leaves our facility.
Domestic Shipping (Canada)
We are proudly Canadian!
- Carriers: We utilize Canada Post and their international partners to ensure safe delivery.
- Timelines: Standard shipping typically takes 3–7 business days In most cases, depending on your province and location.
International Shipping & Customs (Important)
We are thrilled to serve our global community and ship to most countries worldwide. However, because we specialize in natural health products and herbal supplements, international regulations can vary significantly from country to country.
To ensure a smooth delivery experience, please review the following:
- Your Responsibility as the Importer: When you order from our site, you are considered the “importer of record.” This means you are responsible for ensuring that the products you order can be lawfully imported to your destination country.
- Duties, Taxes, and Fees: International orders may be subject to import duties, taxes, and customs clearance fees levied by your local government once the package reaches your country.
- Payment: In most cases these fees are not included in our product price or shipping cost. They are the sole responsibility of the customer/recipient.
- Variation: We do not control these fees and cannot predict what they may be. We recommend contacting your local customs office for current charges before placing your order.
- Regulatory Compliance: Some countries have strict policies regarding specific herbal ingredients or supplements. While we ensure all our products meet high Canadian standards, we cannot guarantee clearance in every international jurisdiction.
Note: If a package is delayed by your country’s customs department, we cannot intervene or speed up this process. We appreciate your patience as local authorities process your shipment.
Our Commitment to You
To give your package the best chance of a smooth arrival, Amazonas Natural Treatments commits to:
- Clearly labeling all packages with accurate documentation.
- Using professional, secure packaging to protect product integrity.
- Providing transparent tracking information whenever available.
Undeliverable or Refused Packages
If a package is returned to us because it was refused by the customer (due to customs fees) or rejected by customs authorities:
- Refunds: We will issue a refund for the product cost only, provided the items are returned to us in unopened, sellable condition.
- Shipping Costs: Shipping fees are non-refundable, as these funds have already been paid to the carrier.
- Return Shipping: Any return shipping costs or fees charged to us by the carrier to return the package will be deducted from the refund amount.
Lost or Damaged Items
In the rare event that your order arrives damaged, please contact us immediately with photos of the condition. We will work with you to resolve the issue.
Contact Us
Have questions about shipping to your specific location? We are here to help!
Email: support@amazonasnaturaltreatments.com
Phone: 416-258-8104